Wyatt Johnson

Design and maintain infrastructure, security, networking, and VoIP for small-business clients across the Carolinas.

• Design and maintain client infrastructure across a managed services portfolio
• Deliver cybersecurity, networking, and VoIP work
• Automate recurring operations for small-business clients

Handled Windows servers, networking, virtualization, cloud, and VoIP for an MSP, including L1-L3 support and an on-call rotation.

• Administered Windows Server (2012–2022), Active Directory, and Group Policy across client environments
• Managed firewalls, routing and switching, VLANs, DNS/DHCP, and site-to-site and multisite VPNs
• Ran Microsoft 365 and Azure, Hyper-V virtualization, and RAID server hardware with local + cloud backup/DR
• Maintained VoIP infrastructure (customer and provider side) and ISP networks with BGP and IP routing

Administered RMM, patching, and application delivery across a large managed endpoint fleet. I also ran tool migrations and change control under ITIL. "Your ask is my command-let!"

• Managed RMM monitoring, patching, and application updates across a large endpoint fleet
• Designed and maintained patch compliance with consistent after-hours maintenance windows
• Administered and migrated multiple large toolsets under active change management
• Applied ITIL practices across the toolset stack and Microsoft 365 / Azure administration

Handled network, remote access, disaster recovery, and client project scoping.

• Supported WAN/LAN connectivity, routers, firewalls, and network security
• Implemented and supported VPN, Terminal Services, and Citrix remote access
• Supported disaster-recovery solutions and drove RMM alert response through service tickets
• Scoped and quoted client projects end to end

Led service delivery and engineering at an MSP, covering BCDR, virtualization, L3 networking, sales scoping, ITIL practices, and team training. Promoted from Systems Administrator.

• Engineered BCDR, on-prem Exchange, L3 networking (DNS failover, load balancing, WAN failover), and the UniFi stack
• Ran virtualization and containerization (Docker + K3s) and Linux-to-cloud migrations
• Led about 25 host upgrades a year, 2008 R2 and SBS migrations with domain decommissioning, and full UniFi deployments
• Drove sales scoping, pricing, and onboarding plus client cybersecurity awareness
• Applied ITIL and CIS controls; led the ConnectWise Manage migration and weekly team training