Wyatt Johnson

Managed IT, infrastructure, and security for businesses across the Carolinas at a full-service MSP.

• Design and maintain client infrastructure across a managed-services portfolio
• Deliver cybersecurity, networking, and VoIP solutions
• Automate operations and harden reliability for small-business clients

Full-stack systems engineering for an MSP — Windows servers, networking, virtualization, cloud, and VoIP, with L1–L3 support and on-call rotation.

• Administered Windows Server (2012–2022), Active Directory, and Group Policy across client environments
• Managed advanced networking — firewalls, routing/switching, VLANs, DNS/DHCP, and site-to-site/multisite VPNs
• Ran Microsoft 365 and Azure, Hyper-V virtualization, and RAID server hardware with local + cloud backup/DR
• Maintained VoIP infrastructure (customer and provider side) and ISP networks with BGP and IP routing

Large-scale RMM and toolset administration — monitoring, patching, and updating a massive managed fleet, applying ITIL across the tooling. “Your ask is my command-let!”

• Managed RMM platforms across a massive fleet of endpoints — monitoring, patching, and application updates at scale
• Designed and maintained patch compliance with consistent after-hours maintenance windows
• Administered and migrated multiple large toolsets under active change management
• Applied ITIL practices across the toolset stack and Microsoft 365 / Azure administration

Senior-level engineering and support across network, remote access, and disaster recovery — with client project scoping.

• Provided expert network-level support: WAN/LAN connectivity, routers, firewalls, and security
• Implemented and supported remote access — VPN, Terminal Services, and Citrix
• Supported disaster-recovery solutions and drove RMM alert response through service tickets
• Scoped and quoted client projects end to end

Led service delivery and engineering at an MSP — BCDR, virtualization, and L3 networking through sales scoping, ITIL practices, and team training. Promoted from Systems Administrator.

• Engineered BCDR, on-prem Exchange, L3 networking (DNS failover, load balancing, WAN failover), and the UniFi stack
• Ran virtualization and containerization (Docker + K3s) and Linux-to-cloud migrations
• Led projects — ~25 host upgrades a year, 2008 R2 / SBS migrations with domain decommissioning, full UniFi deployments
• Drove sales scoping, pricing, and onboarding plus client cybersecurity awareness
• Applied ITIL and CIS controls; led the ConnectWise Manage migration and weekly team training